Patient Access Per Diem

PATIENT ACCESS - MEDICAL EXPERIENCE A PLUS!

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

The Integrative Therapy (Massage/Acupuncture) Department has an opportunity for a patient centered/customer service focused administrative specialist to join our team in Dover, NH.

The Patient Access staff are responsible for completing administrative, reception and secretarial tasks for the department.  These include managing patient and therapist’s schedules, answering the telephone, scheduling appointments, completing accurate registration, obtaining insurance authorizations and referrals, as well as various additional tasks related to patient care and the overall operations of the department. 

The individual will work closely with other team members to ensure positive patient experiences. 

The ideal candidate will have strong administrative skills, preferably in a healthcare environment, the ability to multi-task and be an effective communicator.

Experience Minimum Required
• Minimum of 6 months experience working in a customer service setting, and/or clerical experience, or equivalent education.

Experience Preferred/Desired
• Previous experience in a healthcare setting.
• Preferably in a hospital setting

Education Minimum Required
•    High School Diploma or equivalent experience minimum of 1 year working in a customer service setting

Special Skills Minimum Required
• The ability to multi-task in a fast paced environment.
• Present in a calm, professional manner.
• Requires the knowledge and ability to utilize various computer and on-line applications.
• Offer exemplary internal and external customer relations.
• Strong relationship building skills.
• The knowledge of medical terminology and insurance authorization.
• Good communication skills, both written and verbal.
• Have a general understanding of the impact Patient Access has on Revenue Cycle.

Wentworth-Douglass Hospital is an Equal Opportunity Employer.  By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.