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Case Manager I 40hrs - Social Work

NH-United States-Dover Apply View Saved Jobs Job ID 3281293 Date posted 03/19/2024
Case Manager I 40hrs - Social Work-(3281293)


Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Wentworth-Douglass Hospital remains among the nation’s top hospitals for patient experience as a recipient of the Healthgrades 2021 Outstanding Patient Experience Award for the eighth consecutive year. Wentworth-Douglass Hospital is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine. At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth.

1. Demonstrates competency in providing clinical social worker services to inpatients, outpatients, family, staff and community members.
o Address impact of diagnosis on patient and family.
o Conducts patient and family counseling to enhance their ability to cope effectively.
o Ability to provide education/support to community groups and/or staff.
o Initiates advance care planning with patient and family.
o Able to provide day-to-day supervision for social work interns doing field placements.
o Able to provide assessment and referral for DCYF and BEAS.
o Able to provide assessment and referral for cases of domestic violence.
o Able to provide counseling/support to birth mothers in adoption cases.
o Responds to traumatic events and provides crisis intervention.
o Provides grief support/counseling as the situation dictates.
o Able to provide assessment and support to patients receiving palliative care.
o Ability to provide ongoing intervention and support to the patient/family unit in the outpatient setting.
2. Demonstrates competency in conducting psychosocial assessments and brief interventions.
o Obtains general history, including living situation; supports, psychological history, goals, strengths and coping skills.
o Uses assessment to develop and implement discharge plan.
o Ability to establish a plan of care for patients in the outpatient setting.
3. Demonstrates competency in effective communication.
o Liaison between family and healthcare team.
o Keeps necessary staff informed of high risk/problematic cases.
o Provides training and education to hospital staff.
o Facilitates completion of Advance Directives.
o Demonstrates the ability to communicate with persons from other cultural groups.
o Recognizes and respects diversity of co-workers and patients.
4. Demonstrates competency in the application of NASW principles.
o Practices in accordance with professional code of ethics.
o Seeks out Bioethics Committee, experts in field, and knowledgeable individuals for guidance in areas where ethical issues surface, conflict exists, or barriers prevent good care.
5. Demonstrates competency in discharge planning and outpatient referrals.
o Develops and advocates for discharge plan or the outpatient plan of care.
o Conducts patient, family and team conferences when needed.
o Addresses issues identified in treatment plan with family.
o Conducts efficient and timely discharge planning.
o Participates in daily rounds as appropriate.
o Provides information and referrals for Federal, State and community resources.
o Knowledgeable about Medicare regulations and related public funding sources, and local resources.
o Ability to collaborate and advocate with multiple community agencies, the hospital, and the outpatient team to create and work on a patient's identifies plan of care.
6. Demonstrates competency in the performance of duties and responsibilities related to organizational skills, community resources, boundaries, and ongoing care of patients in the outpatient setting.
o Work is completed in a timely manner.
o Triages workload appropriately.
o Offers assistance to coworkers when able.
o Information sharing is done in a timely and organized manner.
o Ability to multitask prioritization of a caseload.


Experience Minimum Required
• One year in healthcare setting
Experience Preferred/Desired
• Two years experience including recent experience in acute health care setting
Education Minimum Required
• Master degree in Social Work from an accredited college or university 
Special Skills Minimum Required
• Knowledge of medical terminology.
• Ability to organize time and establish priorities; ability to communicate in written, electronic, and verbal formats; ability to give and receive information over the telephone; ability to make effective judgments and decisions based on objective criteria.
• Ability to work in a stressful environment and handle sensitive issues; ability to maintain confidentiality; calm, reassuring, empathetic demeanor; flexibility, professional in interaction with people at all levels; ability to work with a wide range of patient conditions, personalities, and cultures; ability to provide good internal and external customer service.
• Ability to operate a computer.
Special Skills Preferred/Desired
• LCSW, membership in professional organization

EEO Statement

Wentworth-Douglass Hospital is an Equal Opportunity Employer.  By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

Primary Location

:NH-Dover-WDH Broadway

Work Locations

WDH Broadway
121 Broadway


:Social Worker


:Wentworth-Douglass Hospital(WDH)


Standard Hours:40


:Day Job
Posted Shift Description:This position will support Women's and Children and float as needed to other areas. The schedule is predominately Monday -Friday with some weekends/occasional evening shift.

Employee Status

Recruiting Department:WDH Care Coordination

Job Posting

:Mar 18, 2024


"The best thing about my job at Wentworth-Douglass is my co-workers; they are like family and I genuinely love to come to work!"

Environmental Services Staff


"I chose to come to WDH for many reasons: the location, the friendliness, and the welcoming environment I was surrounded with when I first entered. Walking into WDH you immediately feel at ease. It's like you aren't even in a hospital; it's clean, calming, and everyone is so friendly and welcoming. My department is a constant learning experience due to the need of radiology throughout the hospital. Anyone thinking of working here…DO IT! You won't regret it. If you're looking for an incredible job, full of wonderful experiences and great staff, don't hold yourself back. "

Registered Nurse


"When I began at WDH I was amazed at the technology and access to resources that are available to me which supports my day to day job function enabling me to be accurate, efficient and collect supportive data to make a difference for the future of the hospital, physicians, staff and our patients. Since being at WDH I have vastly built on my skill set as a Case Manager thanks to the expertise of the physician advisors, my manager and team of seasoned, expert Case Managers. WDH offers, encourages and supports professional growth with a strong team atmosphere. I have been encouraged to become involved in committees that promote positive change within my team. I feel I have a voice and can make a difference for the better.
My career as a Registered Nurse has become a lot clearer since joining my WDH team. I would say to anyone looking to advance his or her career, feel supported and belong to an awesome organization has a commitment to their community health; WDH is the place for you. "

Case Manager


"I chose to come to WDH because of its reputation. I had always heard such great things about the hospital and the staff. Coming here, I have found the teamwork is what I have enjoyed most; the staff have been so welcoming and have treated me like family. I love my job and the management is by far the best I have ever experienced. Anyone thinking of applying to WDH should definitely do it!"

ED Tech


"I did not know what I wanted to pursue as a career, but I knew I wanted to be in the medical field. I took a Phlebotomy course to get my foot in the door and got hired at WDH. Ten years later, I am still here and loving it every day. Not only do I love my coworkers, who have become my close friends, but I love the diversity of my job. Often times I feel people overlook what we do, but not only do we provide compassion and skill in our job to the patients, but we also get to see behind the scenes; working closely with the medical staff ensuring patients are getting accurate results. I feel rewarded at the end of everyday knowing that I have played a role in helping the patients get the proper treatment they need."



- Awards and Recognitions -

Magnet Recognized Logo

Magnet Recognition Program®

Wentworth-Douglass Hospital has achieved Magnet® recognition, the nation’s highest honor for excellence in nursing, recognizing professionalism, teamwork and superiority in patient care.

More Awards & Accreditations

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