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Member Svcs. Lead The Works Fitnessours

NH-United States-Somersworth Apply View Saved Jobs Job ID 3171666 Date posted 10/05/2021
Member Svcs. Lead The Works Fitnessours-(3171666)

Description

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Wentworth-Douglass Hospital remains among the nation’s top hospitals for patient experience as a recipient of the Healthgrades 2021 Outstanding Patient Experience Award for the eighth consecutive year. Wentworth-Douglass Hospital is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine. At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth.



To act as liaison or resource for any issues in the absence of the department managers. Provide Exceptional Customer Service to members & guests Comply with & Adhere to Manager On Duty Opening/Closing Checklist

1. To act as liaison or resource for any issues in the absence of the department managers.
a. MOD's must handle daily/nightly facility member or staff issues that may arise. You are to contact your immediate supervisor or other manager to help with any decisions that may need to be made.
b. Conduct walk throughs of the facility to ensure safety, staff ratios, and compliance.
c. Provide communication to dept manager, if needed, on issues that are noted during the shifts. (ie: staffing concerns)


2. Provide Exceptional Customer Service to members & guests
. When walking around the facility or working at the Service Desk, you must express an inviting smile and the willingness to help in all situations.
a. Be a facilitator when issues arise between members, guests and staff.
b. Assist and/or be available for the Front Desk during peak hours. Assist with Front Desk Staff breaks.


3. Comply with & Adhere to Manager On Duty Opening/Closing Checklist
. Responsible for filling out MOD checklist during their shifts with any notes or comments that are needed to explain any deviation from it or issues that may arise.
a. Checklist must be sent to the Operations Manager at the end of each day. Follow-up would occur if further explanations are needed.

Qualifications

Experience Minimum Required
• 2 Years Customer Service Experience 1 Year Customer Service Management Experience

Experience Preferred/Desired
• 5 Years-Customer Service Exp. Health & Fitness Center Experience. 2 Year Customer Service Management Experience

Education Minimum Required
• High School Graduate or Equivalent

Education Preferred/Desired
• Associates Degree in Business related field

Special Skills Minimum Required
• Computer Skills Must have friendly outgoing personality Must have good organizational skills & Time management

Special Skills Preferred/Desired
• Microsoft Office Customer Service Software Experience

Licensure and/or Certifications Required
• CPR within 3 months of hire

EEO Statement

Wentworth-Douglass Hospital is an Equal Opportunity Employer.  By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

Primary Location

:NH-Somersworth-WDH The Works

Work Locations

:
WDH The Works
25 Works Way
Somersworth03878

Job

:Other

Organization

:Wentworth-Douglass Hospital(WDH)

Schedule

:Full-time
Standard Hours:40

Shift

:Day Job
Posted Shift Description:Monday - Friday4:30am to 12:30pm

Employee Status

:Regular
Recruiting Department:WDH The Works

Job Posting

:Nov 22, 2021
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-WHAT OUR EMPLOYEES ARE SAYING-

"The best thing about my job at Wentworth-Douglass is my co-workers; they are like family and I genuinely love to come to work!"

Environmental Services Staff

-WHAT OUR EMPLOYEES ARE SAYING-

"I chose to come to WDH for many reasons: the location, the friendliness, and the welcoming environment I was surrounded with when I first entered. Walking into WDH you immediately feel at ease. It's like you aren't even in a hospital; it's clean, calming, and everyone is so friendly and welcoming. My department is a constant learning experience due to the need of radiology throughout the hospital. Anyone thinking of working here…DO IT! You won't regret it. If you're looking for an incredible job, full of wonderful experiences and great staff, don't hold yourself back. "

Registered Nurse

-WHAT OUR EMPLOYEES ARE SAYING-

"When I began at WDH I was amazed at the technology and access to resources that are available to me which supports my day to day job function enabling me to be accurate, efficient and collect supportive data to make a difference for the future of the hospital, physicians, staff and our patients. Since being at WDH I have vastly built on my skill set as a Case Manager thanks to the expertise of the physician advisors, my manager and team of seasoned, expert Case Managers. WDH offers, encourages and supports professional growth with a strong team atmosphere. I have been encouraged to become involved in committees that promote positive change within my team. I feel I have a voice and can make a difference for the better.
My career as a Registered Nurse has become a lot clearer since joining my WDH team. I would say to anyone looking to advance his or her career, feel supported and belong to an awesome organization has a commitment to their community health; WDH is the place for you. "

Case Manager

-WHAT OUR EMPLOYEES ARE SAYING-

"I chose to come to WDH because of its reputation. I had always heard such great things about the hospital and the staff. Coming here, I have found the teamwork is what I have enjoyed most; the staff have been so welcoming and have treated me like family. I love my job and the management is by far the best I have ever experienced. Anyone thinking of applying to WDH should definitely do it!"

ED Tech

-WHAT OUR EMPLOYEES ARE SAYING-

"I did not know what I wanted to pursue as a career, but I knew I wanted to be in the medical field. I took a Phlebotomy course to get my foot in the door and got hired at WDH. Ten years later, I am still here and loving it every day. Not only do I love my coworkers, who have become my close friends, but I love the diversity of my job. Often times I feel people overlook what we do, but not only do we provide compassion and skill in our job to the patients, but we also get to see behind the scenes; working closely with the medical staff ensuring patients are getting accurate results. I feel rewarded at the end of everyday knowing that I have played a role in helping the patients get the proper treatment they need."

Phlebotomist

1/5

- Awards and Recognitions -

Magnet Recognized Logo

Magnet Recognition Program®

Wentworth-Douglass Hospital has achieved Magnet® recognition, the nation’s highest honor for excellence in nursing, recognizing professionalism, teamwork and superiority in patient care.

More Awards & Accreditations

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