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Financial Clearance Counselor

NH-United States-Dover Apply View Saved Jobs Job ID 3156517 Date posted 05/22/2021
Financial Clearance Counselor-(3156517)


At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth.

Utilizes organizational, clerical skills and computer applications to acquire and maintain knowledge and competency in Financial Clearance and Revenue Cycle to ensure process efficiency. Demonstrates a high level of professionalism through active participation in team initiatives. Expertly completes all tasks related to order control, insurance verification and pre-certification processes in accordance with organization standards and State / Federal government regulations. Understands and can clearly communicate the Patient Financial Responsibility Agreement and corresponding Policy to both internal and external customers. Org-wide Competencies.

1.Utilizes organizational, clerical skills and computer applications to acquire and maintain knowledge and competency in Financial Clearance and Revenue Cycle to ensure process efficiency.
a.Understands and stays current with knowledge of insurance contracts and payer policies related to financial clearance and authorization.
b.Maintains work area in a professional manner. Troubleshoots department equipment. Notifies department manager or supervisor or IS of unresolved failures.
c.Maintains filling systems according to department standards.
d.Efficiently utilizes and maintains the knowledge pertinent to the various computer applications and systems within the department.
e.Participates in ongoing educational activities related to Financial Clearance.
f.Acquires and maintains knowledge and competency in all areas of Financial Clearance, including but not limited to Order Control, Pre-certification, Pre-Registration, Scheduling, Eligibility Worklists and Financial Assistance.
g.Seeks constructive feedback regarding his or her own work in the revenue cycle. Makes changes base on feedback provided.

2.Demonstrates a high level of professionalism through active participation in team initiatives.
.Requires minimal direct supervision, functions well within the team and fosters the team initiatives.
a.Serves as a department liason in the absence of the Manager/Supervisor/Lead.
b.Plans and performs additional functions within the team assignments and department as directed.
c.Participates in the orientation and education of internal personnel. Assists in the maintenance of all pertinent training materials, sign off sheets and public education resources.
d.Assists in the prep of agendas for team meetings and completing of meeting minutes.
e.Works in conjunction with leadership and peers to maintain staff coverage for planned and unplanned time off.
f.Maintains and utilizes a distribution list for internal and external education relevant to Financial Clearance.

3.Expertly completes all tasks related to order control, insurance verification and pre-certification processes in accordance with organization standards and State / Federal government regulations.
.Validates orders based on RC-09 requirements, along with department protocols. Works in conjunction with Physician Practices and Ancillary Departments to obtain valid orders.
a.Ensures ICD Diagnostic codes and CPT Procedure codes are appropriate for the ordered procedure and meet medical necessity / medical policy, and are accurately used to obtain authorization.
b.Confirms insurance eligibility and coverage of benefits for the ordered procedure(s) and documents insurance status in the system prior to the patient receiving services. Informs appropriate parties of any discrepancies.
c.Verifies that authorizations submitted by outside ordering facilities are approved and are for the correct date of service or coverage dates / facility / ordering provider / procedure / ICD and CPT code(s).
d.Obtains authorizations for required outpatient diagnostics ordered by WDHS Providers in a timely manner and document authorization determination in the appropriate system. Communicates discrepancies with appropriate parties and completes all required follow ups.
e.Deciphers the correct course of action for all orders in the ED Precert folder and take appropriate action. Maintain the folder and all related follow ups.
f.Maintains the Reference Guide for Outpatient Diagnostic Precertification and ensures that it is published in a timely fashion after each update. Conducts reviews of the payer websites to ensure accuracy and documents revisions.
g.Utilizes price estimation software to produce out of pocket estimates for patients.
h.Works in conjunction with leadership to research and/or appeal denials related to authorization. Assist with implementation of necessary workflow changes and education materials in response to denials.
i.Communicates with payers to validate notification requirements for all bedded patients. Obtains notification or authorization accordingly and enters determination into all appropriate systems, including but not limited to Midas Care Management, Soarian Financials and Payers.

4.Understands and can clearly communicate the Patient Financial Responsibility Agreement and corresponding Policy to both internal and external customers.
.Leads financial counseling conversations and offers education to patients about insurance, coverage of benefits, authorization and out of pocket responsibilities. Appropriately documents conversations in system. Completes follow up conversations and action items as needed.
a.Properly utilizes the Patient Financial Responsibility Agreement. Respectfully completes discussion with the patient or representative and documents the form accordingly. Informs department of expected patient decision for service and offers support at the time of patient's check in.
b.Maintains knowledge of and ability to assist with support services that are available to patients, including but not limited to; payment plans, financial assistance and financial planning. Understands and can clearly explain the Financial Assistance Policy and the eligibility criteria.
c.Troubleshoots patient financial responsibility concerns. Reviews occurrences with leadership and documents appropriately. Responds to patient inquiries in a timely manner.
d.Assists with maintenance of the Patient Financial Responsibility Agreement and related policy, and all pertinent forms and education materials.


Experience Minimum Required
• Minimum of 3 years of experience working in a healthcare clerical or insurance related field, or an associate's degree, or active pursuit of a bachelor's degree.
• Demonstrates team concepts, the ability to multitask, lead and communicate effectively.

Experience Preferred/Desired
• Previous experience in the healthcare insurance field, preferably in a hospital setting.
• Experience with financial counseling, reimbursement and collections in a healthcare setting.

Education Minimum Required
• High School Diploma or GED.
• Successful completion of a Medical terminology course.

Education Preferred/Desired
• Bachelor's Degree in a financial / medical / business field of study

Special Skills Minimum Required
• The ability to multi-task in a fast-paced environment.
• Present in a calm, professional manner.
• Requires the knowledge and ability to utilize various computer and on-line applications.
• Offer exemplary internal and external customer relations.
• Strong relationship building skills and effective communication skills.
• Advanced knowledge of medical terminology, insurance verification and authorization processes as it relates to Revenue Cycle.

EEO StatementEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities.
· The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Primary Location

:NH-Dover-WDH Broadway

Work Locations

WDH Broadway
121 Broadway




:Wentworth-Douglass Hospital(WDH)


Standard Hours:40


:Day Job

Employee Status

Recruiting Department:WDH Revenue Management

Job Posting

:May 20, 2021


"The best thing about my job at Wentworth-Douglass is my co-workers; they are like family and I genuinely love to come to work!"

Environmental Services Staff


"I chose to come to WDH for many reasons: the location, the friendliness, and the welcoming environment I was surrounded with when I first entered. Walking into WDH you immediately feel at ease. It's like you aren't even in a hospital; it's clean, calming, and everyone is so friendly and welcoming. My department is a constant learning experience due to the need of radiology throughout the hospital. Anyone thinking of working here…DO IT! You won't regret it. If you're looking for an incredible job, full of wonderful experiences and great staff, don't hold yourself back. "

Registered Nurse


"When I began at WDH I was amazed at the technology and access to resources that are available to me which supports my day to day job function enabling me to be accurate, efficient and collect supportive data to make a difference for the future of the hospital, physicians, staff and our patients. Since being at WDH I have vastly built on my skill set as a Case Manager thanks to the expertise of the physician advisors, my manager and team of seasoned, expert Case Managers. WDH offers, encourages and supports professional growth with a strong team atmosphere. I have been encouraged to become involved in committees that promote positive change within my team. I feel I have a voice and can make a difference for the better.
My career as a Registered Nurse has become a lot clearer since joining my WDH team. I would say to anyone looking to advance his or her career, feel supported and belong to an awesome organization has a commitment to their community health; WDH is the place for you. "

Case Manager


"I chose to come to WDH because of its reputation. I had always heard such great things about the hospital and the staff. Coming here, I have found the teamwork is what I have enjoyed most; the staff have been so welcoming and have treated me like family. I love my job and the management is by far the best I have ever experienced. Anyone thinking of applying to WDH should definitely do it!"

ED Tech


"I did not know what I wanted to pursue as a career, but I knew I wanted to be in the medical field. I took a Phlebotomy course to get my foot in the door and got hired at WDH. Ten years later, I am still here and loving it every day. Not only do I love my coworkers, who have become my close friends, but I love the diversity of my job. Often times I feel people overlook what we do, but not only do we provide compassion and skill in our job to the patients, but we also get to see behind the scenes; working closely with the medical staff ensuring patients are getting accurate results. I feel rewarded at the end of everyday knowing that I have played a role in helping the patients get the proper treatment they need."



- Awards and Recognitions -

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Magnet Recognition Program®

Wentworth-Douglass Hospital has achieved Magnet® recognition, the nation’s highest honor for excellence in nursing, recognizing professionalism, teamwork and superiority in patient care.

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